1. Price Match Policy
We will match the price on a new identical product found at any other company. Simply show us the lower price at the time of purchase and we will match the price.
The product must be identical, including model number and components. The product must be in stock and available for purchase at the lower price from an authorized Canadian reseller. Please note we do not price match taxes, typographical errors, delivery charges, and discounts (i.e. rebates, gift cards, or equivalent). We will only match the price you pay at the point of purchase. We may limit the quantities of price–matched items, particularly if the other company does. In addition, we reserve the right to limit quantities sold to a customer.
We reserve the right to amend or update this policy without prior notice.
2. Product Information
The prices displayed on our Web Site and in our catalog are quoted in Canadian Dollars and are valid in Canada. We use every effort to present information that is current and accurate on our web site. However, there may be occasions when some of the information on our web site may be incomplete, erroneous, or inaccurate. This is unintentional and we apologize if erroneous information affects your order. We reserve the right to amend errors or to update production information and prices without prior notice. Merchandise advertised on our web site may not always be available in any or all of our retail locations.
3. Shipping Information
We aim to send standard orders to you in a timely manner. We send parcels via Canada Post (Expedited Parcel Post) from our warehouse to arrive within 14 to 21 days of receipt of the order pending on product availability. Parcels being sent to the United States may require a delivery date of 21 days. Certain products from our suppliers may require a more lengthy delivery date, and items ordered together may arrive in separate parcels. Customers are subject to a shipping and handling fee of $9.50 per order ($13.00 for U.S. orders). Due to the heavier weight of larger items, additional shipping charges may apply, which the customer is responsible for. If this is the case, we will notify you by email or telephone. We do not offer shipment of merchandise outside of Canada and the United States.
For an additional charge per order within Canada, we can arrange for an Express delivery by Canada Post. The Express Post shipping costs are listed below:
• Ontario: $14.00 per order, expected delivery date 3 business days.
• Manitoba, Alberta, Saskatchewan, Quebec, Nova Scotia, Newfoundland, New Brunswick, and Prince Edward Island: $21.00 per order, 3 to 5 business days.
• British Columbia, Northwest Territories, Yukon Territory, and Nunavut: $26.00 per order, 3 to 5 business days.
Please be aware that the Express service is not always available for oversize or items that are out of stock. Unfortunately, we do not offer the Express service outside of Canada.
We make every effort to maintain a sufficient stock and to ensure that you receive your order as quickly as possible. However, we cannot guarantee the availability of all products due to unexpected levels of demand alongside the time required to manufacture products to replenish stock. As a result, the arrival of your order may extend past the expected delivery date. We will inform you if there are any issues or delays in fulfilling your order, providing you the option of a full credit refund if the expected delivery dates do not meet your standards.
4. Return & Exchange Policy
If you are not completely satisfied with your purchase, we will gladly issue an exchange within 90 days of purchase in the original form of payment (less any original shipping and handling fees). Please note that only damaged, defective, or incorrect orders will be acceptable for a full or partial credit refund or replacement. Otherwise, all merchandise is subject to an exchange only policy.
No re-stocking fees apply, however, items must be returned unused, unworn, and unwashed along with all original packing materials, accessories, and documentation to our office:
445 Midwest Road Unit 24
Canada M1P 4Y9
All exchange packages must be accompanied with a completed form providing the following information:
1. Reason for exchange.
2. Contact information – First and surname, shipping address, and telephone number.
3. Items you wish to receive in exchange. Please include the style number, size, color, and quantity.
The following items are not acceptable for return or exchange:
2. Items that have been hemmed, embroidered, monogrammed or personalized in any way, shape, or form.
Return shipping fees are the customer’s responsibility. For your protection, we recommend you use a carrier that is able to provide proof of delivery, insurance, and traceability services in case of loss or damage.
Please allow 10 to 20 business days from the date we receive your package to process your exchange request. Please allow an additional 3 to 5 business days for transactions to be applied to your credit card account and 1 to 2 billing cycles for the transaction to reflect on your billing statement as each bank's processing time varies.
We are dedicated to respecting your privacy and protecting your personal information.
Furthermore, we honor requests not to receive mail, telephone or other solicitations from Avida Healthwear Inc. All personal information we require from you will be managed confidentially and with the highest level of integrity.
We use the personal information you provide for necessary internal purposes, such as tracking your order or informing you of our new products and services. Oftentimes, we may combine information you provide online with publicly available information. The provision of such information is your choice. However, if you choose not to provide the information we request, you may be unable to purchase products or access certain services and content on our web site. Here at Avida Healthwear Inc., we are only committed to enhancing and personalizing your shopping experience with us.
We contract with companies to provide certain services including credit card processing, shipping, data management, and promotional services. Rest assured, we have confirmed that our business partners’ privacy and security policies coincide with ours. We may provide our partners with the information needed for them to perform these services.
We recommend you keep your password in a safe place and not to divulge it to anyone. Please remember to log off your account and close your browser window when you have finished your visit to ensure increased security of your account.
Last updated: April 22, 2010.
Given the unpredictability of technology and the online environment, Red Cotton Uniforms Inc. does not guarantee that the function of this web site will be error-free. All content available on this web site is provided “as is” and without warranties of any kind, either express or implied.
As a user of this site, you acknowledge that your use of this web site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Red Cotton Uniforms Inc. shall not be liable for any damages of any kind related to your use of this web site.